Mediterranean Palace

Asukoht: Tenerife (Playa de las Americas), Kanaari saared
Hea valik, Mugav asukoht
Hotelli koduleht

Kirjeldus

Ideaalne paik aktiivse puhkuse armastajatele ja lastega peredele. Antiikses stiilis hotell paikneb kuurordiala keskuse vahetus läheduses hea juurdepääsuga rannale. Kompleksis Mare Nostrum Resort asub kontserdisaal Piramide de Arona, kus toimuvad vaimustavad flamenko ettendused. Kompleksile kuulub 21 konverentsisaali. Hotelli Mediterranean Palace elanikud saavad kasutada kõiki kompleksi Mare Nostrum Resort teenuseid, välja arvatud hotelli Sir Anthony teenusid ja basseini. Hea tagasiside.

Asukoht

Hotell asub 17 km kaugusel Tenerife lõunapoolsest lennujaamast
Hotell asub Playa de las Americas piirkonnas
Mere ääres

Hotell

Kuulub hotelliketti EXPO HOTELES & RESORT. Kuulub hotellikompleksi Mare Nostrum Resort, koos Sir Antony ja Cleopatra hotelliga. Hotell on ühendatud maaaluse käiguga teiste kompleksi kuuluvate hotellidega. Hotell on ehitatud 1988. aastal, igal aastal osaliselt renoveeritakse. Koosneb 6-korruselisest peahoonest.

Juuksur
Basseinid: 3 (Mare Nostrum Resort territooriumil)
Autorent
Parkla (päringu alusel, piiratud kohtade arv): tasuta
Pesula: tasuline
Restoranid: 3 (pealmine, rootsi laud, show cooking; restoran Cleopatra rootsi laud, hotellis Cleopatra Palace)
Baarid: 3 (baar-restoran Vitaminas basseini ääres; spordibaar fuajees muusikaga; terrassil Mare Nostrum Resort; piano-baar hotellis Cleopatra Palace)
Päikesevarjud, lamamistoolid ja madratsid basseini ääres: tasuta
WiFi: tasuta
Snäkkbaar (Marco Antonio hotellis Cleopatra Palace)
Konverentsisaalid: 21 (30 – 1295 m2, kuni 3400 inimesele, varustatud tehnikaga)
Rannarätikud basseini ääres: tagatisega (deposiit)
Konverentsivarustuse rent

Rand

Avalik (El Camison)
Päikesevarjud ja lamamistoolid rannas: tasuline
Liivane (El Camison – lai, kollase liivaga, mugav vetteminek)

Toad

Standard Room

Toa suurus umbes 29 m2
Vaade Teidele või tänavale / Basseinivaade / Merevaade (erinevad kategooriad)
Maksimaalne majutus 3 inimest

Suite Room

Toa suurus umbes 45 m2
Elutuba + magamistuba
Mäevaade / Basseinivaade (erinevad kategooriad)
Maksimaalne majutus 4 inimest

Suite Room Private Pool

Privaatne bassein terrassil (rõdul)
Elutuba + magamistuba
Terrass
Maksimaalne majutus 3 inimest

Aktiivne puhkus

SPA (SPA Mare Nostrum hotellis Cleopatra Palace (sisebassein, mullivann mereveega, türgi saun, saun, terrass)): tasuline
Jõusaal: tasuline
Tennise reketide ja pallide rent: tasuline
Lauatennis (deposiit): tasuta
Iluprotseduurid: tasuline
Meelelahutusprogramm: tasuta
Jalgrattarent: tasuline
Tenniseväljak: tasuline
Õhtune show (v.a. Flamento-show (Piramide de Arona)): tasuta

Lastele

Miniklubi (Club Mare Kids – Mare Nostrum Resort territooriumil, 6 kuud kuni 16 a.)
Lastebassein: olemas (lasteklubi vastas)
Beebivoodi: päringu alusel, tasuta
Lapsevanker: päringu alusel

Toitlustus

Hommikusöök
Hommikusöök + õhtusöök

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Arvustused

Hotel Mediterranean Palace

4.2

Based on 1383 reviews

review us on

Audrey Lindsay

21:55 19 Aug 24

They lost a star because the bar staff in the evening are rude.

Oleh Lytvyn

15:46 19 Aug 24

Super hotel! 👍 I was here for the first time 15 years ago, at that time almost everything was ok. Today the hotel has changed and I really liked it. Repairs were made, etc. My room is on the 5th floor👍 Beautiful view, cozy, clean and everything sets you up for an unforgettable vacation👍👏 for breakfast there is a wide selection, for dinner they offer a large assortment of dishes from different countries of the world👍👏🔥

William Chislett

15:13 19 Aug 24

Very nice hotel in a great location.Great pool and sunbed area.The bar was very poorly stocked and the service was very poor.We only spent one evening there.There were quite a lot of sunbathers Smoking around the pool area.And not using the designated Smoking area, which we found quite annoying, staff totally ignored this.We will not be returning.Breakfast was great with a good selection.Lunch and dinner had a lot to be desired.In answer to the hotel reply.I DID mention all the negatives to the hotel receptionist and your customer relation person, both said they would get the complaints addressed.I had no come back off either, even though they took my name and room number.

Rich Jones

16:24 18 Aug 24

I’ll start this review by mentioning I’ve contacted Mediterranean Palace to discuss this further and have been ignored. Hence finding myself here.I struggle to find the words to express my dissatisfaction with this hotel. I’ve been fortunate enough to stay in my fair share of 5 star hotels and I can assure you, this isn’t close!Awoken on the first morning of our stay at 6:37am. An array of loud noises persisted until 8:30am when we left the room for breakfast. Politely asked at reception on our way to breakfast if the building works would continue into the following morning. His response was beyond shocking, claiming no building work was currently taking place yet from that exact position I could see two independent contractors working along with an escalator cordoned off. This was worked on later that day. It was very obvious this hotel had been refit and opened too early!You’ll now be thinking, this is a short lived problem and unfortunately I picked a bad time to visit. This will be resolved once they’ve completed the remaining tasks, for example, building a coffee shop in reception.I shall elaborate further to counter that fact.The room, 6th floor. Lovely view of both the sea and volcano. Balcony reasonably small but the views make up for it. Room itself is fitted out nicely and was in good condition. Zero complaints about the bed. Moving onto the negatives. The room is small, along with the bathroom. Shower is a terrible design. Expect wet feet everywhere in the room if the shower is being used. Tea and coffee making facilities are diabolical, no milk offered, cheap instant coffee. They claim to offer a ‘mini bar’, that transpires to be an empty fridge. No bottled water, not even a welcome bottle. No gowns or slippers. Honestly, I’m surprised they offer towels.The pool bar isn’t great, certainly not 5* standard. We waited, stood at the bar, over 15 minutes for a cocktail to be made. In which time I’d nearly finished my drink that was poured when ordered. This wasn’t because they were snowed under with orders. It was made very apparent, along with the attitude faced at reception, the staff truly do not care.Breakfast is average at best but does have a nice seating area outside which I did enjoy. Along with the coffee served int he restaurant. Same can’t be said for the orange juice, which unfortunately, whilst lovely on the first morning, had maggots in for the following two mornings of our stay. Cleanliness should be paramount and this kind of neglect is inexcusable in my opinion.I tried to resolve these issues with both reception and the dedicated customer relations personnel. I was faced with no real apology or effort to resolve the issues. This left with no option but to request a refund for my remaining two nights and check out. This was refused!Maybe I over paid at €212 per night bed and breakfast but truthfully, I would’ve been equally dissatisfied at €120 per night.I would strongly advise anyone considering Mediterranean Palace to think twice. I promise, you’ll be gravely disappointed.

Ulrich Förste

09:03 17 Aug 24

Katherine Ryan

21:10 15 Aug 24

We have had an amazing time at med palace. The hotel is in the perfect location, surrounded by plenty of beautiful restaurants and direct access to the beach. The refurb is beautiful and the hotel was pristine everywhere. The pool is by far the best we’ve had on holiday. It’s no inflatables in the main pool but I can definitely see why as the pools that big, they’d just be everywhere! It is lovely and warm and there’s plenty of areas for everyone no matter what age. It isn’t an issue to get a sunbed and that’s one thing we said was a huge positive compared to the hassle we had at a nearby hotel however as it’s started to get busier this week the staff have been removing towels which I think is really off putting. People do go down from very early but it was comforting to know your belongings were ok until you’d had breakfast but that’s now unfortunately changed which is a shame.The staff at the hotel certainly make it what it is. They can’t do enough for you and all absolutely doted on our baby boy, Archie. They really did make him feel like a star attraction which was so lovely. Keilly in the restaurant is just amazing and our little boy just loved her, as did we! She certainly made our days everytime we saw her. Thank you!! Jenya in reception also went above and beyond for us on many occasions. They make birthdays really special at the hotel too which was a great touch as our baby turned 1 during our stay.Despite them being beautiful, the rooms are on the smaller side and they do lack storage which was quite difficult and there was only three of us. A lovely touch for us having a baby was a bottle warmer in the room on arrival as well as a box of toiletries and a teddy for him.The entertainment staff are just brilliant. They show up everyday with a huge smile on their faces and do their best for guests and it’s so clear to see. Everyone loves aqua aerobics and joins in too! The kids club is great. Although we didn’t leave our baby there, the facilities are fab and so many children access it. We were allowed to go in with our baby which was great, especially to keep him out the sun at times!The only thing that lets the hotel down is the food. We went all inclusive and there wasn’t much variety or anything for children other than chips and pasta. The ‘snacks’ were just left overs from whichever meal was before hand. It was also disappointing that pool bar snacks weren’t included in AI and that the entertainment bar didn’t offer cocktails like the pool bar which meant you couldn’t have those at night. If we returned we would stay b&b or half board for these reasons.Evening entertainment was also a bit of let down as it was just a singer each night. The mini disco is great but much quieter than any other resort we’ve been to this year and not many people stay for the entertainment which we have usually had to get there early to get seats for when staying at other hotels.We will definitely return to med palace. We absolutely loved our stay. Thank you for such an amazing holidays and unforgettable memories for our family.

Yasmin B

15:11 26 Jul 24

Hotel was clean, safe, spacious and stylish, the room was tidy and comfortable. However feels like it’s opened slightly too soon after the ‘renovations’. There was no gym facility ready which was disappointing for us. Some amenities in the room were missing, or we had to ask for them, like robes/slippers/etc, which you would normally expect from a 5 star hotel. As some other reviews here mention, the shower had a water leaking issue that flooded the corner of the bathroom with each use. The service was a bit lacking as we waited a day for some things to be delivered to the room, with some receptions being incredibly friendly and welcoming, and others almost rude. The food was nothing to write home about. Overall does the job if you want to be close to the lovely beach and main touristy area, however did not incentivise us to return.

Chris Lee

11:14 26 Jul 24

They have come back strong. Excellent rooms, very well equipped. The staff at the restaurants were great, especially Todor and Francisco. Pool area is huge with plenty of beds available. Would highly recommend.

Chloe Williams

22:14 20 Jul 24

Not normally one for reviews but seeing as I’m going to be putting in a complaint I believe this warrants honesty.Came here in 2022 and we had the best time ever! The children enjoyed it; I loved it! So much so we tried to book again for last year but the hotel was undergoing renovations. So we finally managed to get here again this week/year.Currently staying here for a week with my two children who are 15 & 12. Second time I’ve stayed here and thought it would be better after the renovation; however it’s awful. I would not recommend to anyone.We have had to move rooms 3 times due to the room flooding from the design of the new bathroom.The aircon doesn’t work in all rooms.The televisions don’t work.The telephones to call the reception to let them know you have a problem - are temperamental.Some of the staff are rude.No music around the pool during the day = no atmosphere. It doesn’t have to be blaring but at least something in the background.No floats or anything allowed in the main pool - only in the kids pool (which is big enough for a one car parking space). You claim you’re a 5 star hotel but there are better hotels to stay at that are very close.All inclusive means all inclusive but you cannot get all your drinks from the kiosk bar you have to pay for them (which the prices are ridiculous!).€6 for a slice of pizza. €3.20 for a plastic cup of Fanta.It just seems to be one thing after another here and I’m looking forward to going home as I would never stay here again based on this.

F P (FP)

14:47 17 Apr 24

Ok, I don't normally do reviews, however I feel this should be shared.I haven't stayed here yet and have been recommended this hotel by friends. I'm currently booked in for a family off 4 for October this yearI would like to give a massive compliment and thank you Amalia for such a great service and her communication throughout my booking. She was a pleasure to deal with from the start to finish. (Through email and phone). Answered all my question and helped me choose the room what i was after. Basically listened to my needs.If this is the kind of service you get when booking, i can't wait to go to the hotel and get the same experience.Looking forward to our stay!Again, thanks Amalia / Hotel Mediterranean

Osa pakutavaid teenuseid ja/või lisateenuseid hotellis võivad olla lisatasu eest.
Hotelli kirjelduses märgitud toitu ja jooke serveeritakse hotelli juhtkonna poolt kehtestatud kontseptsiooni alusel.
Sõltuvalt broneeritud toitlustustüübist võib kehtida lisatasu.
Informatsioon hotelli kirjelduse, hotelli teenuste, nende aegade ja hindade kohta võib muutuda.
Soojendusega basseine (kui on olemas) köetakse hotelli äranägemisel vastavalt ilmaoludele ning hotelli täituvusele.
Hotellidel on õigus pakutavate teenuste valikut ja hindu muuta. Hooaja alguses ja lõpus (sõltuvalt täituvusest ja vajadustest) võib osa teenuseid mitte toimida või pakutavate teenuste maht olla piiratud.
Hotelli kodulehel leitavat informatsiooni haldab ja ajakohastab hotell. Reisibürool ja Reisikorraldajal puudub vastutus antud veebilehel avaldatud teabe kohta.
Skyekspert veebileheküljele postitatud fotod on illustratiivse tähendusega, mistõttu võivad hotellitoa värv, mööbel, planeering, toa tegelik seisukord, hotelli territoorium erineda.
Skyekspert pakub teavet hotellide kohta tuginedes ainult hotellide klassifikatsioonile, mille esitab hotelli administratsioon ning reisikorraldajad.